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| The Authority's Vision |
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To deliver exemplary customer
service by providing premier airport services and facilities |
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| The Authority's Mission |
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| To be the heartbeat of the Mid-South by providing services and facilities that keep Music City flying high. |
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| The Authority's Brand Promise |
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| The Metropolitan Nashville Airport Authority is customer-focused, professional, and delivers the Nashville Airports Experience. |
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| MNAA champions Six Sigma |
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| CORE VALUES (E3I): |
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| EXERCISING |
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| Our most important assets - our employeees and facilities - should be kept in top shape. Our employees should have the skills to perform their duties flexibly to meet the highest professional and ethical standards. Our facilities should be optimally managed, made secure and mantained for their entire life cycle. |
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| ENTERTAINING |
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| Our facilities should have a beat and rhythm and exemplify our passion for customer service while being a unique and vibrant place which to travel.
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| ENTERPRISING |
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| We should have an entrepreneurial mindset that emphasizes innovation and financial efficiency.
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| INTERSECTING |
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| We should be the center of Middle Tennessee's ideas and activities, and support its communities.
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