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| The Authority's Vision |
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To deliver exemplary customer
service by providing premier airport services and facilities |
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| The Authority's Mission |
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| To be the heartbeat of the Mid-South by providing services and facilities that keep Music City flying high. |
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| The Authority's Brand Promise |
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| The Metropolitan Nashville Airport Authority is customer-focused, professional, and delivers the Nashville Airports Experience. |
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| MNAA champions Six Sigma |
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| CORE VALUES (E3I): |
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| EXERCISING |
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Our most important assets – our employees
and facilities – should be kept in top shape.
Our employees should have the skills to perform
their duties flexibly to meet the highest
professional and ethical standards. We should
treat employees with dignity and respect. Our
facilities should be optimally managed, made
secure and maintained for their entire life
cycles. |
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| ENTERTAINING |
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| MNAA’s facilities should have a beat and
rhythm and exemplify its passion for customer
service while being unique and vibrant places
through which to travel.
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| ENTERPRISING |
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| MNAA should have an entrepreneurial mindset
that emphasizes innovative and financial
efficiency. |
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| INTERSECTING |
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| The MNAA should be the center of Middle
Tennessee’s ideas and activities, and support
its communities.
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| CORE COMPETENCY |
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| Nashville Airports Experience (NAE) - Great airports for passengers, partners and employees. |
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