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JANUARY 2010


PRESIDENT'S MESSAGE
BOARD NEWS
RENOVATION
MNAA NEWS
AIR SERVICE UPDATES
AWARDS
COMMUNITY
JOHN C. TUNE AIRPORT
LEADERSHIP



Connections is an electronic newsletter, published quarterly by the Metropolitan Nashville Airport Authority. You are receiving this publication through your subscription to the AIReport news service.

The MNAA's vision is to deliver exemplary customer service by providing premier airport services and facilities.

The MNAA's mission is to be the heartbeat of the Mid-South by providing services and facilities that keep Music City flying high.

The Nashville Airports Experience (NAE): Great airports for passengers, partners and employees.


Raul L. Regalado, C.A.E.
President and CEO

DON'T MISS THIS

Live Music Performances
Click for a schedule of upcoming live music performances at the airport.

Art Exhibits at BNA
Click for a listing of current art exhibits in the terminal.

Airport Construction
For information on the progress of the Terminal Access Roadway Improvement project (TARI) click here.

Airport Authority To Receive Performance Excellence Award
The Metropolitan Nashville Airport Authority has been named a 2009 Commitment Award winner in the annual Excellence in Tennessee recognition program administered by the Tennessee Center for Performance Excellence (TNCPE). The award will be presented during the 17th Annual Excellence in Tennessee Awards Banquet on Feb. 24, at the Franklin Marriott Cool Springs.

Through an annual evaluation and assessment process, TNCPE recognizes organizations that have achieved the highest standards of excellence in their operations and results. The program uses the Criteria for Performance Excellence established by the Baldrige National Quality Program as the evaluation tool.

Awards are presented in four categories: Interest Recognition (the beginning level), Commitment, Achievement, and the highest level — the Excellence Award.

“In the most difficult economic environment in more than 75 years, it’s the organizations that build and maintain excellent systems and procedures that endure,” said TNCPE President and CEO Katie Rawls. “All winners of 2009 TNCPE awards are putting those types of systems into place, and will thrive well into the future as a result.”

Since TNCPE was created in 1993, more than 1,050 organizations have progressed through one or more levels of achievement. A Board of Examiners made up of 145 experts in business, education, health care and government assessed this year’s applicants in seven categories: leadership; strategic planning; customer focus; measurement, analysis and knowledge management; work force focus; process management; and results.


Construction Award of Excellence
Congratulations to the MNAA and Bell and Associates for winning the Associated Builders and Contractors’ 2009 Construction Awards of Excellence for the Terminal Renovations and MUFIDS upgrade.


The Nashville Technology Council Awards
Congratulations to the MNAA and Vanessa Hickman, who were named finalists for Technology Company of the Year and CIO of the Year by the Nashville Technology Council. The awards recognize those individuals and companies whose success has helped grow Nashville and the surrounding areas into a hub for technology.


Connections
is a publication of the Metropolitan Nashville Airport Authority.
For comments regarding this publication, please contact the MNAA Corporate Communications office.